5 Lessons I learned from Operating a 5 Star Luxury Destination Spa for MIND BODY BEAUTY + SOUL

by Jenni Cornette in ,


1)   Mind your manners when it comes to guest.  If you are talking behind your clients back or rolling your eyes, If you are annoyed with them even on the other side of the united states on a computer, they can feel it Not only is it really bad mojo.  It also is bad energy that you are deflecting onto your customer, your team and your reputation.

2)  Retention is key!  Is cost you much more to loose a client you already have than to obtain a new one.  

 “The Loyalty Factor” in research at Harvard, only reaching Extraordinary Service developed loyalty and an increase in profits.   Only at or near 5.0 did customers become loyal and even advocates … impacting profits 25% to 90%. Referrals, repeat sales, and more sales from the same customers grew wonderfully at 5-Star locations/organizations.

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